Last updated: August 21, 2026
What you receive
Products sold by AZ Giftcards are digital gift cards. No physical card is shipped. After an eligible order is fulfilled, the gift card code and any available redemption instructions are sent electronically to the email address entered at checkout.
Your order confirmation and delivery email serve different purposes. An order confirmation acknowledges that we received your order; it does not by itself mean that a code has been issued or delivered.
Delivery timing
Delivery begins only after payment authorization, order screening, and product availability checks are complete. Delivery timing can vary by product, payment method, and the information available to verify an order.
AZ Giftcards does not guarantee that every order will be delivered instantly. If an order needs additional review or cannot be fulfilled within the timing presented before checkout, we will communicate the delay or cancellation options using the contact details provided with the order.
Before you place an order: Please review the delivery information shown on the applicable product and checkout screens. That information controls if it differs from a general statement elsewhere on the website.
Delivery email and recipient address
We send digital delivery information to the email address submitted at checkout. Please check the spelling carefully before placing an order. For security reasons, we may need to verify the order before resending a code or considering a request to change the delivery address.
Once a code has been delivered, viewed, copied, or redeemed, we cannot guarantee that it can be recovered, redirected, or replaced. Do not forward delivery emails or share a code unless you intend the recipient to use it.
If you do not receive the delivery email
First, check your spam, junk, and promotions folders and search the mailbox associated with the address used at checkout. Allow time for payment processing and any order review before assuming an order is missing.
If the order is marked complete and you still cannot locate the delivery email, contact us with your order number, the purchaser email address, and the product purchased. We may ask for additional information to protect the purchaser and the code. After verification, we will investigate the delivery record and, where appropriate, resend delivery information to the original checkout email.
Order review and delays
Some orders may be held for review to help prevent unauthorized transactions and protect customers. A review may be triggered by payment authorization issues, inconsistent billing details, unusual order activity, product availability, or other security signals.
We may request information needed to verify an order, cancel an order we cannot fulfill, or issue a refund in accordance with our Refund & Cancellation Policy. We will not ask you to share a gift card code in order to verify a delivery issue.
Contact support about a delivery
Email contact@azgiftcards.com and include your order number, the email address used at checkout, and a concise description of the issue. Do not include a full gift card code in your initial message.
This policy applies to purchases made directly from AZ Giftcards. Product-specific redemption rules are set by the relevant brand and may apply in addition to this delivery policy.